Overview
F&M Bank came to Pannos looking for a way to attract a younger generation of customers, believing that acquiring customers at a younger age would set the stage for a long-lasting relationship.
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Overview
F&M Bank came to Pannos looking for a way to attract a younger generation of customers, believing that acquiring customers at a younger age would set the stage for a long-lasting relationship.
Project Goals
The Ask
Find a way to attract a younger generation of customers that would ultimately lead to an increase in accounts opened and longer-lasting customer relationships.
The Answer
Create a new account that would grow with customers from ages 0-21 and provide new benefits at each stage of life. Dubbed "The Dream Builder Account," the new account could be opened by parents with young children to instill good money habits as they grow up.
Process
We began the account ideation process by identifying the target audience and the key benefits this account would offer a younger generation of banking customers.
We determined that to satisfy the goal of maintaining a lifelong relationship with these customers, we needed to break up the account into different life stages (ages 0-12, 12-15, 15-18, 18-21), providing benefits at each stage of growth that would reward the banking customers for staying with the bank. Next, we determined the best way to market this new account was to highlight these rewards to both parents and those old enough to open their own account.
We used creative language, dynamic landing pages, and digital ads, each asset depicting the special benefit of the specific stage of this account. Whether it was a parent looking to open an account for their newborn or a teenager heading off to college, the copy and imagery touched on that stage of their life.
Results
A dynamic account that grows with children from ages 0-21 and offers new benefits at each stage of growth to help fulfill their dreams.
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