Prepare for the now. Plan for the later.
We must start planning for the restart of our everyday lives. Our new sense of “normal” will not be a walk in the park as we might hope it to be. Of course, it will be a great relief to get back to interacting with customers inside branch lobbies, but it is important to understand that these unprecedented times will require more than cookie-cutter solutions.
As a financial institution, how will you prepare for the road ahead when the all-clear is announced? What steps should you and your team be ready to take to ensure the transition is as seamless as possible?
Business as we know it may never look the same, but your commitment to your customers can be stronger than ever.
In a matter of weeks, the world of banking changed, turned on its head, and became something new. FIs have had to adjust the way they conduct business, while consumers have had to adapt to those changes in order to best manage their finances. Develop your FI's roadmap to support your customers as they transition from stay at home, to safer at home.
Light box alert
As we wait patiently for the all-clear to sound, keep customers informed with what they can expect online and when branches reopen. Use a light box alert to clearly organize the information they need to utilize your online services, new in-branch procedures and other COVID related announcements.
Remote Banking Guide
Whether a customer is new to online banking or needs a refresher on how to enroll, the remote banking guide shares step-by-step instructions to make it a quick and easy process. As a great onboarding tool, this guide will give customers the autonomy to set up their custom online banking experience safely from the comforts of their home.
Online Banking Animation
Video animation allows customers to follow along with outlined steps for a variety of online services. Using the pause, fast-forward and rewind features, customers can follow along and interact with the services in real time.
Banking from a distance can be tough. Save your customers some time and outline what services are available at their fingertips with online and mobile banking, and which might require a trip to the drive-thru.
Soak up some Knowledge!
As a strategic marketing partner for many FIs across the country, we feel it is critically important to offer guidance for today’s challenges and to assist in keeping community financial institutions at the forefront of forward-thinking solutions.
Due to the current global crises, many financial institutions have had to adjust the way they serve their customers. Provide your customers with access to the banking products and services they need to stay connected and on track.
Have some questions?
As your strategic marketing partner,
we're in it for the long haul.