If 2021 has taught us anything, it's that things really can only go up from here (we hope). Every year, marketers around the world try to predict the newest trends for the coming year. Some are real hits, while others are a complete miss.
If you haven’t noticed yet, social media is one of the key elements in people's lives. It's where they go to connect with friends, family and even businesses, and where many get their daily news. Social media is also often the place they turn to when they have a question, comment or complaint about a business they have had an interaction with.